Effective Date: 01-04-2025

1. Return Timeframe & Eligibility

  • 7-Day Window: You have 7 days from the date of delivery to request a return.
  • Product Condition: To qualify for a return, your item must be in the same condition in which you received it— unused, with all original tags and packaging intact. Please include your original receipt or proof of purchase when returning the product.

2. How to Initiate a Return

  • Contact Us First: Before returning any item, please email our Customer Support team at info@vitafitonline.com with your order details and reason for the return.
  • Return Authorization: If your return request is approved, we will provide you with the detailed instructions for sending the product back.
  • No Unsolicited Returns: Items returned without prior authorization will not be accepted.

3. Damaged, Defective, or Incorrect Items

  • Immediate Inspection: Upon delivery, please inspect your order carefully.
  • Report Issues: If the product is defective, damaged, or the wrong item, contact us immediately at info@vitafitonline.com so we can address the issue promptly.

4. Exceptions & Non-Returnable Items

  • Non-Returnable Products: Certain items cannot be returned, including:
    • Custom or personalized orders
    • Certain personal care products (e.g., beauty items)
  • Sale Items & Gift Cards: Unfortunately, returns are not accepted on sale items or gift cards. If you have questions about a specific product, please reach out to us for clarification.

5. Exchanges

  • Direct Exchange: For the fastest resolution, if you wish to exchange a product, please return the current item following the steps above. Once approved, you can place a new order for your desired item.

6. Refund Process

  • Refund Notification: We will notify you by email when your returned item has been received and inspected.
  • Refund Approval: If your return is approved, a refund will be issued automatically to your original payment method.
  • Processing Time: Please allow up to 10 business days for the refund to appear on your statement. Note that your bank or credit card issuer may require additional time to post the refund.
  • Follow-Up: If more than 15 business days pass after approval and you have not received your refund, please contact us at info@vitafitonline.com.

7. Cancellation Policy

  • Before Shipment: Orders can be canceled without penalty if you contact us immediately before your order has shipped. Once the order is dispatched, cancellations are not possible, and you will need to follow the return process above.

Contact Information:
For any return or refund inquiries, please email info@vitafitonline.com. We are here to help and ensure your shopping experience is positive.

By purchasing from Vitafit, you agree to the terms outlined in this Refund & Return Policy. We reserve the right to update this policy as needed—any changes will be posted on our website and will become effective immediately upon publication.Vitafit Refund & Return Policy

lined in this Refund & Return Policy. We reserve the right to update this policy as needed—any changes will be posted on our website and will become effective immediately upon publication.